Testimonials

We have received our electrical compliance certificate...

Everyone at Ace Energy Shaftesbury were very friendly and very helpful. The work was completed before schedule and well. Rob was the only PV salesman out of several from other companies that actually examined our roof to make sure that PV was a feasible option and did not pressure us to make a purchase. Ace Energy is known locally as a respected company. We appreciate that you offer a 5 year guarantee, as many other companies only offer a two year guarantee.
 

Mr Raymond
Been keen to become involved with "Green" energy...

I have recently investigated the potential advantage of Photovoltaic energy PV. I made enquiries with a number of Companies and I asked four of them to come to my house to quote. The difference in approach, attitude and price was considerable. I chose ACE Plumbing Shaftesbury as being the most professional in their approach, together with a favourable price. They kept to their price and timetable. Their work force was on time, efficient and tidy, as was the office back up in Shaftesbury who have to put all the correct paper work in place In order for the Feed In Tariff (FIT ) to become operative

Our Solar Generation Panels have now been...

on the roof 6 weeks. I just wanted to write to you to comment on the process and service Ace Energy of Shaftesbury have offered. From the first site evaluation you and your team have been excellent. You were very informative, patient and helpful in assessing the roof space available, and assisted with the design and layout of the panels depending on the roof structure with the builder. Your quote was very competitive and as you are a local man, we were confident that the job would be done to the best standard possible. We settled in the end on 18 panels of 220w making a total of 3.96KWH potential total.

Ben and the installation team were well organised and always kept us informed as to what was going on, as well as having a insatiable appetite for tea! Their work seems to have been very thorough and the panels are all in sync and equidistant. The electrician was well informed and professional and also kept us briefed on what he was doing and what wasneeded. The wiring route was a joint decision to make sure we were happy with any conduits
or drilling locations.

But the ‘proof is in the pudding’ so to speak. The generation meter has been flashing away and I read it every week. The first week, you may remember, was only on half power, but these are the results in KWH from the start on August 15th to end of September:
 

Many thanks to Ace Plumbing & Heating Shaftesbury for your help...

you did a great job of customer support, which is invaluable at times when things go as they did. 
 

Ace Energy of Shaftesbury Dorset was recommended...

to me as the supplier and Alan Seviour, their renewable energy expert, came to the site to discuss solutions with me. He informed me of the grants available and since he brought his laptop with him, he immediately applied on my behalf and got the grants. The first part of the project was to drill two 60 metre boreholes at the front of the property. The diameters were about 30 cm, so they were not obtrusive and are now covered and not at all visible.

The installation of the system went very well. I have engineered Oak flooring throughout and it provided a good basis for the piping necessary to c arry the brine for heating. I had one brief problem in the beginning, but when
I told Ace Energy about it they sent an engineer immediately. The problem was solved within an hour and I have had constant heat and hot water since then. This has been during the current cold spell where temperatures at night have reached -10° C, so it has been an excellent test of the system.

I have applied for a ‘feed-in tariff’ which has been implemented. I also have the ability to monitor the activity on my computer using a wireless system. It is very reassuring to see that everything is working as well as to feel the comfort of the even under floor heat. I was apprehensive about installing this complex system since I am an elderly widow, but Ace Energy has been very helpful and understanding during my ‘settling in’ period.

I would recommend this heating solution and my equipment providers without hesitation.
 

I would like to place on record...

my appreciation for the way in which the installation was carried out by Ace Plumbing & Heating of Shaftesbury. All the work was undertaken in a neat and tidy manner without more than the expected amount of disruption to the household. Although taking somew
hat longer to complete on day two, no complaints where heard – in fact your operatives remained remarkably cheerful throughout despite the cold and the later finishing time.

By the same token, the difficulty we had with the existing central heating system was rectified reasonably quickly and with the same attention to detail and good humour as the original installation. Altogether a good result. All we have to do now is wait for the warmer weather to see if the system comes up to expectations – on present performance it appears that it will.

Thank you for your attention and would you, please, pass on my thanks to your three operatives, Emma, Ben and Rhos who were the one involved in doing all the work and the ever helpful Lisa in your Shaftesbury office, for a job well done.
 

Peter Batten
Alan Seviour, representing Ace Energy Plumbing Heating & Renewables Shaftesbury has helped us...

put together an innovative renewable energy scheme as part of the building project to create a spacious new environmentally conscious extension to our small village school.

Over the last 10 months we have had excellent support and advice from him and Ace Energy regarding a mixture of renewable energy technologies including Wind Turbine, Solar PV and Air and Ground Source Heat Pumps. We have decided to use the fi rst three in a combined scheme and work on the actual installation is to start shortly.

Alan has provided us with advice, technical information, specifications and quotes for the systems together with clear instructions regarding all the grant funding available for these systems and invaluable guidance through this complicated process. We have found him to be extremely competent in his field, professional and very well informed on the various technologies with good organizational and communications skills. The service provided has been efficient and reliable. We have found it particularly useful that he and the company have had prior experience in the grants process and have helped us with applications to LCBP, CSEP and EDF. I am sure the successful outcome of each of our grant applications is due in large part to Alan’s experience, advice and support.

If you are looking for clear and easily understandable advice, full detailed technical information, a prompt response and strong support together with comprehensive help on the grants system, I have no hesitation in recommending the service Alan provides to anyone considering Renewable energy
technologies.
 

Melanie Kennedy
Why did I want a PV Microgeneration system?

First I had a personal pension plan maturing and it seemed a good idea to draw out the maximum cash element and use it for something a little more diverse.

Second, I have used small solar panels before for battery charging on boats and vehicles and have been impressed with their performance and robustness, so I liked the idea of a large scale system.

Third we are a little on the ‘green’ side here in Motcombe; we have a small smallholding and grow some of our vegetables and meat. The idea of solar electricity seemed to fit in well.

Why did I choose Ace Energy as my supplier? I guess the answer is that I wanted a well established local supplier which would be easily approachable f or not only the setting up of this quite substantial project, but would be quickly available to sort out any problems should they occur. I therefore telephoned Alan Seviour of Ace Energy Plumbing Heating & renewables in Shaftesbury and we met and discussed my requirements. I very much liked the Company’s professional and ‘non
-pushy’ approach. Another bonus with Ace is that they would telephone me when they said they would and all equipment arrive when needed and in good condition. Their electrician was first class and the system has worked well from commissioning. The number of kilowatt hours genera ted has been somewhat above my expectations, but I guess even Ace are not so good they can make the sun shine.

The initial quote from Ace for the system was exactly the amount paid, and so far it looks on target to pay approx 8% tax free.

Andy Mileham
Ace Energy of Shaftesbury are very competent...

as a company from start to finish and the system met our requirements in every way

Mr Way
I am very impressed with ACE Energy...

I am already enjoying the benefits of my new solar photovoltaic system. Ace Energy have provided excellent service and the work was both completed on time and to specification.

Mr Harvey

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